Refund Policy

At Canada AI & Compliance Inc., we value our customers and strive to provide the best possible services through our LMS, booking, and e-commerce platforms. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be requested.
  • 1. Digital Products & Courses
We may collect the following information when you interact with our website and services:
  • Personal Information: Name, email address, phone number, billing/shipping address, account details.
  • Payment Information: Credit/debit card details and transaction records (processed securely via trusted third-party providers).
  • Booking & Learning Data: Course enrollments, booking history, attendance records, certifications, and compliance progress.
  • Technical Data: IP address, browser type, device details, cookies, and usage data.
  • 2. Booking Services
  • Cancellations made at least 48 hours before the scheduled session may be eligible for a full refund or rescheduling credit.
  • Cancellations made within 24–48 hours of the booking may be subject to a 50% cancellation fee.
  • No refunds are available for cancellations made within 24 hours of the scheduled booking.
  • 3. Physical Products (if applicable)
  • Refunds or exchanges are available for defective or damaged items within 14 days of delivery.
  • Items must be returned in original condition and packaging.
  • Shipping costs are non-refundable, and return shipping is the responsibility of the customer (unless the item is defective).
  • 4. Compliance & Certification Services
  • Fees paid for compliance training, certification, or regulatory submissions are non-refundable once processing has started.
  • If a service is delayed due to our error, we may issue a partial or full refund at our discretion.
  • 5. How to Request a Refund

If you have any questions or concerns regarding this Privacy Policy, please contact us at: 

  • 6. Exceptions
  • Promotional, discounted, or bundled offers are final sale and not eligible for refunds.
  • Refunds will not be issued for customer error (e.g., purchasing the wrong course).
  • 7. Processing of Refunds
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Depending on your bank or payment provider, it may take additional time for funds to appear in your account.
  • 8. Policy Updates
We reserve the right to update this Refund & Cancellation Policy at any time. Any changes will be posted on this page with a revised “09-13-2025” date.

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